If a product cannot be found, there is a high chance it has something to do with your feed. Problems such as missing price or wrong price often has to do with your feed not being updated.
Look up a product in your feed
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Go to Feed Sources in the left-hand menu of the editor.
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Check the number of products imported and indexed.
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If 0 products are indexed, the import has failed.
→ Contact support via chat or at support@aviou.io.
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If products are indexed, click Inspect Data.
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Use the search bar to look up products by ProductID, Brand, etc.
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🔄 Manually update the feed
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If you can't find the product:
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Click the edit (pencil) icon on the feed.
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Under Edit Feed, click Cache at next interval (top of screen).
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AVIOU will reprocess the feed — this may take up to 5 minutes.
✅ Check product data (price and brand)
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Find the product in the feed and click it.
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On the right, see product details including price and brand.
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A grey icon in the field means the info is pulled from the feed.
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You can manually overwrite this data if needed.
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⚠️ If the price is wrong
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First, try a manual feed update (see above).
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If that doesn’t fix it, check whether the correct data exists in the original feed source — the issue is often due to missing or outdated feed content.
