How to check if your feed is active

If your feed fails, follow this guide to identify the problem.

🔄 How to Check if Your Feed Is Active

If your product data isn’t updating correctly in AVIOU, follow this guide to check the status of your feed and fix issues quickly.

✅ 1. Understanding Feed Status Indicators

There are 3 possible feed states:

🔴 Feed is Paused

• No automatic updates (1–2 times per day are skipped)

• Changes to your source feed (e.g. new products or price updates) will not appear

• 💡 Solution: Activate the feed or manually cache it

🟢 Feed is Active and Products are Indexed

• Feed is working as expected

• Data is up-to-date and ready for use in your publication

• ✔️ This is what a healthy feed should look like

  

⚠️ Feed Import Failed

• Usually caused by:

  • A change in the feed structure (e.g. renamed fields, missing nodes)

  • Temporary issues with hosting or connectivity

• 💡 Quick Fix: Try to manually cache the feed

  • If it still fails, inspect the feed content or reach out to support

🛠️ 2. Manual Caching

If your feed is paused or has failed:

1. Go to the Feed Sources menu

2. Click the pencil icon (edit)

3. In the top right, click “Cache at next interval”

4. Wait up to 5 minutes for the feed to reprocess

🧪 3. Troubleshooting Tips

• Check if your feed URL is reachable in a browser

• Make sure the feed is valid XML and uses a flat structure

• Review recent changes in your data export or CMS